FAQs: Certficates

Find answers to your questions about CE Express.

I mailed my exam answer sheet to you by the end of the month and my certificate is dated the first of the month. Can you change the completion date on my certificate?

We date the certificates with the date on which we receive the exam. This is true for both mailed and faxed exams. To change the date of a certificate, without proof (i.e. a signed certified mail receipt or a fax confirmation) that it had been received by us earlier, would jeopardize our accreditation. To ensure that your certificate has the proper date, allow at least 10 business days for your exam answer sheet to reach us via regular mail (remember we do not receive mail on Saturday or Sunday) or fax it (and print out and retain a confirmation of the successful fax transmission).

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