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See below for frequently asked questions about CE Express and the licensed professionals we serve. Or, type your topic into the search bar above.
Accounts / Registration
- How many times can I open my certificate?
- I completed my course online at 10:00pm PST but my certificate is dated with the next day, what happened?
- I mailed my exam answer sheet to you by the end of the month and my certificate is dated the first of the month. Can you change the completion date on my certificate?
Course Completions / Evaluations
- After I complete my CE, am I all done?
- What is required to complete a course?
- How long do I have to complete the course?
- How do I print my course material?
- How many times can I read the course?
- What if I want to leave and come back another time or use another computer to take my course?
- Why is my license number not printing on my certificate?
- I am licensed in more than one state – can I print multiple certificates?
- Why do you need my license number?
- Now that CE Express is part of Elite Learning, what does this mean for me as a CE Express student?
- What are my state requirements?
- Will you make special accommodations for customers with disabilities who are interested in taking a course?
Purchases / Sales
- How do I buy a value pack on your site?
- What is your return policy?
- When can I expect to receive my course materials once I have placed an ONLINE order?
Testing / Exams
- Why was my test not saved?
- Once my hard copy exam is mailed in, how long does it take to receive my certificate?
- What score do I need to get on the exam to pass the course?